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Item Pickup

The Gatlinburg Space Needle allows you to buy online, skip the shipping charge, and pick up your order in as little as 15 minutes after you placed it.

Here's how it works:

1. Choose the items you wish to purchase and place them in your shopping cart.

2. Complete your order.

3. Wait to receive a confirmation e-mail:

Order confirmation – Verifies that we've received your order & that your item is ready for pickup.
4. At the Gatlinburg Space Needle, look for the Ticket Counter — or ask an employee at the door to direct you to the right place.

Bring to the Store:

    Your government-issued photo ID
    The credit card used for the purchase (if you used one)
    Your order number on your confirmation email(for a speedier process)

Friends & Family Pickup

You can place an order and have someone else pick it up. During checkout, simply provide the name and e-mail address of the person who will pick up your order.

Your pickup person will need to bring:

    Their government-issued photo ID & The order number

Only you or your pre-selected Friends & Family Pickup person may pick up the order.

Your order will be held at the Space Needle for 365 days. If you do not pick up your order within this timeframe, we'll cancel the order.